Straightforward, on purpose.

Shipping

Orders placed before 12pm Pacific on a weekday go out the same or next business day. Everything else ships within two business days. You'll get a tracking link by email as soon as the label is created.

Orders over $50

Free

Orders under $50

$6.95 flat

Multiple boxes

No extra charge

Delivery is typically 3–5 business days within the continental US. We ship to US addresses only for now — shipping outside the US isn't available yet.

Returns

You have 30 days from delivery. The toy doesn't have to be unopened — if your child tried it and it wasn't right, that's fine. Send it back complete, in the original box where you still have it, and we'll refund the price of the toy to the original payment method within five business days of it arriving.

• · Return shipping is paid by you, unless the item was faulty or wrong.
• · Original shipping is refunded only if the whole order goes back.
• · Start a return by emailing support@orakids.com with your order number.

Damaged or missing

If a box arrives looking rough, photograph it before opening. If anything inside is broken, chipped or missing, email us within seven days with a photo and your order number — we'll send a replacement or refund you in full, and you won't need to post the damaged one back.